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1. In our continuous efforts to make ECHS services more efficient, transparent and responsive for our veterans we have implemented a 24 x 7 helpline supported by a dedicated call Centre.

2. This exclusive helpline has two numbers toll number is 080-4300-4300 and toll free is 1800-103-8666. The call center provided solutions to our Ex-servicemen on all types ECHS queries like enrollment/empanelled hospital/treatment procedure/claim/policy etc. The helpline is acting as a single point contact to answer the ECHS queries of ESM effectively.

3. In addition, ECHS Helpline is also welcoming ESM queries through SMS on their dedicated number 09741494300, wherein ex-servicemen can ask their query through normal text and send a SMS to get a response on the same through SMS.
4. We are enhancing the spectrum of our ECHS Helpline by introducing the Ambulance and Bed Boarding Services in the immediate future. With introduction of ambulance service the Helpline will be able to provide Ambulance to the ex-servicemen in case of an emergency. The provisioning of ambulance will be payable by the veteran utilizing it. To call the ambulance ESM has to register his demand at 080-4300-4300.

5. With the introduction of Bed Boarding System, the Ex-servicemen would be able to get the updated information on available beds in the empanelled hospitals of ECHS.

6. All these facilities would now be available throughout India through a single number support i.e. 080-4300-4300.